After sending

Under Settings › Support settings › Form › Look and texts › After sending, choose one.

Show a thank-you text

The form is replaced by a confirmation with the ticket number and a summary of what the visitor sent, plus a Send another request button (and a link to your help site, if you set one).

Write your own Thank-you text, or leave it empty for the default:

Thanks, *REQUESTER_NAME*. Your request is *TICKET_NUMBER*. We’ll reply by email.

You can use these placeholders:

Placeholder	Becomes
*REQUESTER_NAME*	The visitor’s name
*TICKET_NUMBER*	The new ticket’s number, like SUP-59
*REQUESTER_EMAIL*	The visitor’s email address

Go to a page

Enter the Page to open after sending, a full address starting with https:// or http://, like https://example.com/thanks. After sending, the visitor’s browser opens it.

The email the visitor gets

The visitor also gets a “we got your request” email. Change its wording on the Email tab of Support settings (Confirmation).

To limit abuse, the confirmation is not sent after 3 messages from the same address in a day, or 200 for your organization in a day. The ticket is still opened.

Messenger

Messenger has its own After sending text on the Messenger tab; see Texts. It doesn’t redirect.