Score bands

Score bands turn a number into a label and a colour. Your organization has three bands, from your lowest scores to your highest. Each band has a colour, a label and a score range.

Change the bands

1. Open Settings › Health score.
2. In Health Score Bands, set each band’s Color, Label Text, Minimum Value and Maximum Value.
3. Click Save changes.

The ranges may not overlap. If they do, you see Health score bands are overlapping. Please check again. and nothing is saved.

When you change a band’s Maximum Value, the next band’s fields go back to their saved values. Check the next band before you save.

Bands don’t change any score. They only decide how a score is labelled and coloured, so a change shows up right away.

Where bands are used

• The health score on the customer list, the customer page and the Customer Journey board shows its band’s label and colour.
• The Health Score Summary on the customer list counts your active customers per band.
• Expansion Potential in the sidebar and the Growth Potential tab show customers in your highest band.
• At-risk Customers in the sidebar and the Churn Risk tab show customers in your lowest band.
• The customer list and the Customer Journey board can be filtered by Score Band.

Note

Settings › Health score is available to Organization Admins with edit permission.