# Meetings and calls

> Log meetings and calls with attendees, and how they relate to the ones synced from your CRM.

Meetings and calls record your conversations with a customer. They come from two places:

- **Synced from your CRM.** If your CRM is connected, its meetings and calls are brought in, with their attendees. See [HubSpot](/integrations/hubspot/).
- **Logged here.** Anything you log in CustomerCatalyst.

:::caution
The sync only reads from your CRM. A meeting or call you log here is not sent to your CRM, and changes you make here to a synced one can be overwritten by the next sync. Edit synced meetings and calls in your CRM.
:::

## The Meetings tab

**Projects › Meetings** opens on **My Meetings**: meetings where you are a team attendee. Switch between **Upcoming** and **Held**, search with **Search meetings**, or open **Filter** to pick another person under **Participants contain** and a **Date from** / **Date until** range.

Columns: **Outcome**, **Description**, **Customer**, **Logged by**, **Duration** and **Date**. **Logged by** is the person who logged it in CustomerCatalyst.

## Log a meeting

1. Click **Create Meeting**.
2. Fill in:
   - **Customer**
   - **Contact attendees**: people at the customer.
   - **Team attendees**: your colleagues.
   - **Date** and **Time**
   - **Duration**: from **15 minutes** to **6 hours**.
   - **Outcome** (optional) and **Description**.
3. Click **Log meeting**.

Meetings are also listed on the customer's page.

## Log a call

Calls are logged from a customer's page (see [Customers](/customers/customer-list/)). The **Log call** form asks for:

- **Contacted**: the people at the customer you spoke to.
- **Date** and **Time**
- **Direction**: **Inbound** or **Outbound**.
- **Call outcome** (optional) and **Description**.

Then click **Log call**.

## Edit or delete

Use the menu on a meeting or call: **Edit** opens it (save with **Save changes**), **Delete** removes it after you confirm.