# Enter metric values by hand

> Set CSM pulse, NPS and any Manual metric for a customer.

import { Steps, Aside } from '@astrojs/starlight/components';

Some health metrics are entered by your team:

- **CSM pulse**, always. It is your team's own rating of the customer.
- **NPS**, always.
- **Product usage**, **Engagement** and **Support tickets**, when the customer has them set to **Manual**. See [Metric sources](/health-scores/metric-sources/).

## Enter or change a value

<Steps>

1. Open the customer and click **Edit Customer**.
2. Find the metric sliders: **Product Usage**, **Engagement**, **CSM Pulse** and **NPS**. Drag a slider to a value from 0 to 10.
3. For **Support Tickets (Last 30 days)**, type the number of open tickets.
4. Click **Save changes**.

</Steps>

The health score is recalculated as soon as you save.

- To remove a value, click **Clear value** next to it.
- A slider is greyed out when that metric is set to **Automatic** for this customer. Switch it to Manual first if you want to enter it yourself.

<Aside type="tip">
Agree as a team what each CSM pulse value means, so scores stay comparable between CSMs.
</Aside>

<Aside type="note">
You need edit permission to change metric values.
</Aside>

See [How scores work](/health-scores/how-scores-work/).